Shipping policy

Upon placement of your order, you will be sent an order confirmation to your email address. This also confirms that we have received your order. If you have not received an order confirmation, please verify that you have completed the payment process.

Once we have shipped your order, you will receive an automated email that includes the tracking information.

AUSTRALIAN SHIPPING

Orders Over $100 qualify for FREE shipping.  Please note that if discounts, coupons or other offers reduce the value of the order to below $100, free shipping does not apply.

Orders Under $100 are charged $10.

INTERNATIONAL SHIPPING

Shipping charges are based upon the value, weight, volume and destination of your order. Once your order is in the shopping cart you can select your destination country to see the shipping options available.

INTERNATIONAL SHIPPING IS NOT INCLUDED IN OUR FREE SHIPPING OFFER.

Orders shipped outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. 

Wildcrafted Organics is not responsible for return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage. You can purchase insurance via Australia Post to protect yourself against damage or loss.

AUSTRALIAN DOMESTIC SHIPPING

Our products are made fresh every week. Your order will be sent between 1-4 days

DELIVERY TIME

AUSTRALIAN DOMESTIC ORDERS

Are fulfilled through Australia post Eparcel with an estimated shipment time of 3-10 business days.

INTERNATIONAL ORDERS

Are fulfilled through Australia Post International with an estimated shipment time of 2-3 weeks.

Please note that shipment time is not guaranteed by Wildcrafted Organics or Australia Post. Wildcrafted Organics is not responsible for an order once it is in the Australia Post system.

DELAYS

Occasionally there will be delays which are beyond anyone’s control. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia but most can be tracked via your local country postal service ie. USPS using the tracking number you were provided via email. Any concerns please send an email to nicole@wildcraftedorganics.com.au

CANCELLATIONS

You may email customer care to request to cancel your order and we will do our best to help you. nicole@wildcraftedorganics.com.au